Warranty Resolution Specialist

Ready to start on a fast-paced career?

Buckle up, Fix Network is on the fast line, and we're looking for talent who loves to put the foot to the floor! At Fix Network, we build highways of connections!

If you are passionate about technical analysis, problem-solving, and delivering exceptional solutions to customers while leveraging your expertise in the automotive and warranty industries, then your next challenge is right around the corner at Fix Network !

The daily road of a Warranty Resolution Specialist at Fix Network

 

• Review and analyze warranty claims and supporting documentation submitted by customers or insurers.
• Assess repair issues using technical tools, including image analysis, reports, and repair estimates.
• Determine whether warranty concerns comply with applicable guidelines.
• Work with the Image Desk team to clarify repair-related questions.
• Escalate complex cases to the Operations team with clear documentation and recommendations.
• Act as the technical point of contact for insurance companies, ensuring smooth communication.
• Provide timely updates to customers on the status and outcomes of their warranty claims.
• Identify recurring warranty issues and suggest improvements to minimize future escalations.
• Assist in developing resources and training materials to enhance the technical understanding of the Customer Service team.

The pilote we are looking for :

 

• College diploma in a related field
• 3 to 5 years of experience in the automotive industry or warranty management
• Bilingualism (French and English) required
• Excellent written and verbal communication skills
• Experience with insurance companies or claims processes
• Proficiency with warranty management tools and imaging software

Why Fix network ?

 

• In addition to joining dynamic and highly motivated team in a flexible and constantly evolving work environment. You will have access to the following benefits:
• Employer contribution to RRSP.
• Training and development: Learning doesn't stop when you land a job. We're committed to supporting you by investing in world-class training programs.
• 3 weeks of vacation upon hiring, plus 5 sick days per year.
• Equipment provided by the employer
• Medical insurance for you and your family, including telemedicine.
• Internal career opportunities.
• 100% Remote position
• Permanent, full-time position (37.5h).

Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. Fix Network is the fastest growing automotive aftermarket service provider in the world, with over 2,000 shops in 21 countries. As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need people with great adaptability to be part of our incredible team!

Step on the gas and explore the exciting daily road of a Warranty Resolution Specialist at Fix Network !