Collision Field Technical Specialist

Tesla is looking for a Collision Field Technical Specialist to work on one of the most progressive vehicle brands in the world. This position will involve providing Service and Collision technical support to our internal and external partners across the world. This team member must have expert working knowledge in Service diagnoses platforms (Tesla Platforms preferred), frame equipment, welding, riveting, and metal work. This Collision Field Technical Specialist must be passionate about Collision repair processes and achieving excellence in aspects of repair. They must be a strong critical thinker and have great communication skills as they will be working with technicians, Site Leaders/Mangers, Engineers, and Senior leaders across Tesla. 

Responsibilities
 

• Field based body repair technical specialist that solves field escalations at Tesla Approved Collision Centers and Tesla Collision Centers
• Root cause body repair field issues and report findings to engineering teams
• Answer Toolbox cases, emails, and phone calls to address body shop concerns with highest level of response and attention
• Provide training and quality assurance activities to continually improve customer satisfaction
• Generate weekly reports of activities and findings
• Operate a variety of hand, power, and shop tools
• Comply with all Tesla safety rules, guidelines, and standards

Requirements
 

• Certificate from Vocational School in collision, or equivalent
• Automotive Master Technician - 10 years of Tesla or industry experience preferred
• Expert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platforms
• High level of proficiency in written and spoken English and proficiency in Microsoft Office and other cloud applications
• Ability to maintain high level of confidentiality
• Ability to work independently with limited supervision. 50% travel domestically and internationally based on business needs and capable of lifting 50 lbs and drive a forklift
• Valid driver's license preferred