On Road Support Agent

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking to hire for the position of On-Road Support Agent. This posting is for both Seasonal Full-Time or Seasonal Part-time position status for the period of mid-April 2025 - September 2025. Duties range from answering simple questions to arranging for mechanical assistance, trouble shooting and getting our vehicles back on the road or to a nearby repair shop in a timely manner. You will be trained to confidently answer a variety of questions from our clients and provide assistance to ensure they continue enjoying their Canadian Adventure.

The hourly rate is between $18 and $19 depending on work background and experience.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

 

• Competitive Wages
• An incredible work environment
• RV Rental Discounts for staff
• An Employee Assistance Program at no cost to an employee
• Company Matching World Vision Child sponsorship program.

The ideal candidate will also fit the employer brand well, meaning they must be Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words).

The purpose of the On Road Support Agent role is to provide roadside assistance to our clients.

Job Duties:

 

• Technical troubleshooting for rental RVs
• Arranging on-road repairs for customers (by phone and email)
• Assist in vehicle exchange procedures in case of breakdowns
• Record keeping for all on-road repairs, maintenance and customer correspondence
• Performs other duties as required.

Requirements:

 

• Have secondary education and or related experience
• Have customer service experience
• Be able to read, write and speak English
• German or Dutch language is considered an asset but not required
• Possess excellent communication skills
• RV industry experience and knowledge an asset but not required
• General technical knowledge an asset
• Be able to work well under pressure
• Have problem solving skills
• Be efficient
• Have basic computer skills
• Be able to work on weekends (Saturday & Sunday)
• Work schedules are based on the OnRoad team's operational schedule
• Seasonal part-time or full-time possibilities
• Eastern and Central Canada based preferred

Fraserway RV is Canada's largest vertically integrated RV Company. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers' vacation dreams are realized.

We thank all candidates for applying; however, only those selected for an interview will be contacted.