Assistant Service Manager

Assistant Service Manager career and employment opportunity awaits you. 

The Power to Move You

Jaguar Land Rover Brampton, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic ASSISTANT SERVICE MANAGER to join the Team. 

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What's in it for you...
 

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance...and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity...

We are seeking a highly motivated Assistant Service Manager to join our Jaguar Land Rover team. This role supports the Service Manager in overseeing daily operations, ensuring exceptional customer experiences, and maintaining high service department performance. The ideal candidate is an experienced leader with a strong background in luxury automotive service, customer satisfaction, and team management.

As an integral part of the "we can do that" operation, this position is responsible for maintaining high profitability of the operation while supervising and leading aspects of the systems; also responsible for selling vehicle maintenance and repair while engaging with customers. Specifically:

Customer Service & Relationship Management
 

• Ensure an exceptional service experience that aligns with Jaguar Land Rover standards.
• Handle escalated customer concerns promptly and professionally.
• Monitor CSI (Customer Satisfaction Index) scores and implement improvements.
• Develop and maintain positive relationships with customers, fostering trust and loyalty.
• Assist in managing customer expectations regarding vehicle repair times and costs.

Operational Support
 

• Support the Service Manager in overseeing day-to-day operations of the service department, including workflow, technician productivity, and shop efficiency
• Assist in managing the service team to ensure that all tasks are completed efficiently and effectively.
• Support advisors in resolving customer concerns.
• Monitor repair orders for accuracy and compliance with manufacturer guidelines.
• Ensure proper handling of warranty and policy claims.

Team Leadership & Supervision
 

• Supervise and guide technicians, service advisors, and other service staff to ensure optimal performance and adherence to company standards.
• Assist in training and mentoring new staff, including technicians and service advisors.
• Help monitor the team's productivity and quality of work, providing feedback as necessary.
• Lead and support a team of service advisors, technicians, and support staff.
• Assist in scheduling and staffing to optimize department efficiency.

Service Department Administration
 

• Assist in managing the department's daily administrative tasks, including invoicing, warranty claims, and customer documentation.
• Ensure proper documentation of services performed and compliance with Jaguar Land Rover's policies and procedures.
• Monitor parts inventory and assist in ordering necessary parts in a timely manner.

Quality Control & Compliance
 

• Ensure that all services meet Jaguar Land Rover's quality standards and that vehicles are repaired according to manufacturer guidelines.
• Help in performing regular quality checks of completed repair orders
• Oversee the completion of vehicle inspections and ensure proper handling of service-related documentation.
• Stay up-to-date with Jaguar Land Rover's policies, industry standards, and regulations to ensure compliance.
• Ensure compliance with manufacturer and dealership policies.

Customer Communication
 

• Act as a point of contact for customers, providing timely updates on the status of their vehicles and any delays or issues that arise.
• Help communicate service recommendations to customers, ensuring they understand the technical aspects and benefits of the proposed work.
• Manage customer feedback and work to resolve any complaints or service issues efficiently.
• Ensure follow up communications are done with clients in a timely manner

Health & Safety
 

• Ensure that the service department operates in a safe and efficient manner, adhering to health and safety regulations.
• Promote a safe work environment by ensuring staff follow safety protocols and maintain cleanliness and organization in the service area.

Warranty & Insurance Handling
 

• Assist in processing warranty claims and ensure that all documentation is properly completed.
• Coordinate with insurance companies when necessary to handle claims or service-related concerns.

Reporting & Analysis
 

• Assist the Service Manager in generating regular reports on service performance, customer satisfaction, and technician productivity.
• Use data analysis to identify trends and areas for improvement within the service department.

Customer Retention & Marketing
 

• Assist in implementing customer retention strategies, such as follow-ups and service reminders.
• Support in organizing marketing initiatives, such as promotions or special offers, to attract new customers or encourage repeat business.

By supporting the Service Manager in these tasks, the Assistant Service Manager will help ensure the department runs efficiently, provides high-quality service, and maintains customer satisfaction for Jaguar Land Rover clients.

Qualifications & Skills:
 

• 2+ years of experience in an automotive service leadership role (luxury brand experience preferred).
• Strong knowledge of automotive dealer service processes, warranty policies, and repair procedures.
• Excellent customer service, communication, and conflict resolution skills.
• Ability to multi-task, prioritize, and problem-solve in a fast-paced environment.
• Proficiency in DMS and service scheduling software (CDK, 180, Kimoby, etc.).

Benefits:
 

• Competitive salary + performance-based bonuses
• Health, dental, and vision insurance
• Paid time off & holidays
• Employee vehicle purchase & service discounts

Join our Jaguar Land RoverBrampton team and help us deliver an unparalleled service experience!

Apply today!

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part of a winning team -- we are a leader in the industry driven by 50 years of people-centric business modeling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You'll be part of a culture at the forefront of transparency, communication, and engagement - we are a Team and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.