Dispatcher

Dispatcher

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. 

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type: Full Time 

Location: ON Concord Trailer - CN037 

JOB SUMMARY

The Dispatcher is responsible for supporting both Canadian U.S. dispatch activity within the operation. The primary responsibility is supporting daily dispatch requirements and providing quality customer service to our external clients. This includes dispatching local pickup and deliveries; long distance and specialty moves and original equipment manufacturer (OEM) dispatch support. The dispatchers work closely with department supervisors, customer service, drivers and clients directly to coordinate daily dispatch activity. Additional responsibilities include providing quotes, order entry, tracking vehicles and providing general support in dispatch and customer service.

KEY DUTIES & RESPONSIBILITIES

 

• Assist with all vehicle movement within the compound
• Schedule and coordinate local pick-up and deliveries with clients directly
• Support dispatch by learning all aspects of delivery requirements by various segments
• Update customer service and information systems with daily dispatch activity
• Organize and coordinate daily activity for key accounts
• Support U.S. department with customer inquiries, order entry, documentation, customer follow-up
• Build relationships with key clients such as local dealers, auctions, etc.
• Work closely with and coordinate daily needs with key third-party suppliers
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

 

• Organizational and problem skills
• Geographical knowledge of assigned Province(s)
• Strong interpersonal and communication skills
• Self-starter
• Exceptional computer skills (Microsoft office & TMS)
• Ability to work independent or as part of a close team
• Ability to multi-task and prioritize workload
• Strong attention to detail
• Strong customer service focus and flexibility in dealing with diverse customer scenarios

WORK EXPERIENCE - MINIMUM REQUIRED

2 years of related experience

EDUCATION

Required: High School/GED or equivalent
Preferred: Associates Degree or post-secondary education in Transportation or Logistics

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Accountability
Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.