Pfaff Leasing Operations Manager

Dealership:
L0484 Pfaff Leasing

Pfaff Leasing / DFCC Operations Manager 

This position reports to the DFC Operations Director and is responsible for overseeing the office operations group at Pfaff Leasing / DFCC. The individual will assist in the development, direction, and roll-out of streamlined processes, programs, systems, and guidelines within DFCC's Funding, Loan Services, Collections, Customer Servicing and insurance-related functional areas. This position will also ensure compliance with all associated regulatory requirements at the Provincial and Federal levels. The Pfaff Leasing / DFCC Operations Manager will support the attainment of all Pfaff Leasing & DFCC goals, targets, and objectives. Additionally, they will ensure team members are effectively recruited, trained, developed, and mentored to foster a high performing team and an environment that aligns with our organizational growth mission.

Position Overview

Area of Responsibility
 

• Drive initiatives that increase productivity, mitigate loss exposure, reduce expenses, improve service levels, promote customer and employee satisfaction, advance technology and enhance strategies
• Develop staffing models, and strategically create, manage, and execute operational processes and procedures that drive optimum performance and compliance
• Partner with the Leadership to assist in the creation of comprehensive tracking and reporting systems designed to accurately measure departmental productivity, facilitate effective capacity planning, and monitor departmental performance against established objectives
• Ensure the successful delivery of high-quality curriculums, resulting in a highly trained and knowledgeable staff, a consistent customer experience and strict adherence to all company policies and external regulatory requirements
• Oversee the establishment of clearly defined performance metrics and development plans for all employees through the annual review process to not only successfully achieve objective level targets, but also to drive the development of a strong departmental succession plan
• Lead efforts to identify and implement improvements in process and technology by researching alternative solutions and strategies, advocating for operational business needs, submitting project requests with favorable ROIs to upper management, and ultimately, driving the successful completion of such projects
• Partner with Regulatory and Compliance Team to ensure strict adherence to, not only Pfaff Leasing / DFCC, DFC, and Lithia Policies and Procedures, but also Federal, Provincial, and local laws and regulations
• Engage with industry participants and external resources on benchmarking activities in effort to leverage best practices, identify relevant industry trends, improve processes and strategies, mitigate risk exposure, and maintain a strong awareness of the continually evolving regulatory environment.
• Maintain and monitor any applicable 3rd party vendor relationships (repossession vendors, payment processing vendors and/or 3rd party collections agencies, etc.), while addressing areas of performance and/or compliance improvement
• Present departmental process and/or project updates, personnel changes, improvement initiatives or strategic transformations during operational management meetings
• Collaborate with dealer relations, underwriting and sales department, elevating service levels to customers and the dealer network
• Effectively handle escalated issues in a professional and efficient manner
• Review and approve internal and external funds transfers
• Other duties as assigned

Additional Qualifications
 

• Ability to thrive, prioritize work efforts and motivate self and others in a constantly changing environment
• Direct experience leading similar sized project initiatives
• Previous supervisor or management experience required
• Strong attention to detail
• Sense of urgency
• Excellent communication
• Accounting or leasing background preferred
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• BS/BA degree from an accredited college or university preferred

Proficiency Standards 
 

• Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others.
• Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain.
• Team Player - Supports the overall efforts of the team to accomplish departmental and company goals and objectives.
• Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader.
• Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment.
• Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value.
• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
 

• Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
• Working Conditions: Indoor office environment, considerable use of telephone, computer, and other office equipment

Pfaff Hiring Requirements
 

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver's license in Province of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individual's employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

We offer best in class industry benefits:
 

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.