Service Administrator

Job description

About Us:

Strickland's Brantford Chevrolet Buick GMC Cadillac is a leading automotive dealership dedicated to providing exceptional service and quality vehicles to our customers. With a commitment to excellence, we strive to create a welcoming and professional environment for both our customers and our team members.

At Strickland's we're happy to help, we pride ourselves in offering value to our customers. Value to us means a great car at a great price all while enjoying your buying experience! We believe that purchasing a vehicle should be exciting and hassle free!

Job Description:

We are seeking a dynamic and organized individual to join our team as an Automotive Service Administrator. The ideal candidate will play a crucial role in supporting both our finance office and sales team, ensuring smooth operations and exceptional customer service.

Responsibilities:
 

• Schedule service appointments and coordinate with technicians or service teams.
• Handle customer inquiries by phone, email, or in person.
• Maintain and update service records, logs, and reports.
• Process work orders, invoices, and purchase orders.
• Track service progress and follow up with customers when needed.
• Support the service team with administrative needs and ensure compliance with internal procedures.
• Monitor inventory levels of parts and supplies, and place orders when necessary.

Requirements:
 

• Proven experience in an administrative or customer service role (1-2 years preferred).
• Strong organizational and time management skills.
• Excellent communication skills (written and verbal).
• Proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools.
• Ability to multitask and work well under pressure.
• High school diploma or equivalent; additional certifications in office administration or customer service are a plus.

If you are a motivated individual with a passion for customer service and a desire to work in the automotive industry, we encourage you to apply for this exciting opportunity. Join our team and become part of a company that values integrity, excellence, and customer satisfaction.

Driving Excellence, Delivering Quality Service!

We're an equal opportunity employer and strive to provide reasonable accommodation for any applicant, as requested during the hiring process. Ensuring our hiring process meets the needs of all persons with disabilities is our commitment as per AODA requirements.

Job Type: Full-time

Benefits:
 

• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount

Supplemental pay types:
 

• Bonus pay
• Commission pay

Licence/Certification:
 

• OMVIC License (required)

Work Location: In person