Warranty Clerk/Tower Operator (18-Month Contract)

How would you like to work with one of Canada's most prestigious and well-respected automotive groups? Join Auto World Imports Network! 

Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. 

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. 

Mercedes-Benz Downtown is looking for a Warranty Clerk to join our fantastic team!

Job Purpose

The Warranty Clerk/Tower Operator prepares, records, and reconciles warranty claims and submits them to the factory and distributors for defective parts under the guidance and supervision of the Warranty Administrator. You will be required to perform Tower Operator duties from time to time based on management requirements and instructions.

Core Accountabilities

 

• Process warranty claims.
• Gather, label and return all warranty parts in a timely manner.
• Be familiar with current manufacturer and company policies and procedures.
• Ensure all required documents are attached to work orders.
• Verify criteria required by factory or distributor.
• Post credits on computer.
• Prepare warranty reports as needed for Warranty Administrator and/or Service Manager.
• Follow up with the factory and distributors regarding unpaid claims.
• Ensure work orders are being properly closed in a timely manner.
• Reconcile flooring interest statements.
• Reconcile selected vendor accounts.
• Serves as a Service Coordinator assistance as required by Service Manager.
• Stays up to date with manufacturer training.
• Support Service Advisors and Technicians with Warranty related questions.
• Perform as a Tower Operator, based on management requirements and instructions.

Requirements
 

• High school diploma or equivalent.
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook, Reynolds and Reynolds and/or ADP software.
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Staff and Management.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.
• Ability to read and comprehend instructions and information.
• Some knowledge of auto parts.
• Two years of experience in a general office position.
• Ability to use computer, ten-key, microfiche machines, and to read vendor catalogues.
• Ability to communicate effectively orally and in writing.

Personal Attributes

 

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

APPLY FOR A REWARDING CAREER TODAY! 

We thank all applicants for their response; however only those considered for an interview will be contacted. 

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email)