Commercial Vehicle Ambassador - Winnipeg Airport

Commercial Vehicle Ambassador - Winnipeg Airport

Application Deadline: 30 April 2025

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: I5-231_2000 Wellington Ave

Reporting To: Operations Manager

Compensation: $17.00 / hour

Description

Position: Commercial Vehicle Ambassador
Location: Winnipeg Airport
Shifts: Will Vary
Pay Rate: $17/hour

The Commercial Vehicle Ambassador is present on the curb during all arriving flights. Greets and creates a welcoming atmosphere for our customers and clients. Provide active Official Languages offer to all guests ("Hello/Bonjour") and if response is in French, comply with Official Languages Protocol. They perform a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client's expectations. Depending on the needs of the location the Commercial Vehicle Ambassador provides customer service, including helping customers with entry/exit transactions, maintaining parking equipment in operating condition with receipt paper and free of jams, and troubleshoot and parking equipment that is malfunctioning. The Commercial Vehicle Ambassador works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.

Key Responsibilities
 

• Must be flexible to work nights Monday-Sunday, Holidays and special events
• Greet arriving and departing guests in a friendly and courteous manner
• Act as traffic controller to direct incoming guests to available parking spaces
• Monitor the commercial curb for unauthorized vehicles, commercial or private
• Inspect authorized commercial vehicles for compliance with the Airport Authority's standards and expectations
• Consistently portrays professionalism, a welcoming demeanor, and uses his/her authority with discretion and when appropriate with commercial operators and private vehicle drivers
• Knowledgeable on all parking products and commercial vehicle operators
• Uses hardware and software to assess authorization, track and record authorized commercial vehicle audits, and proficiently assigns electronic vehicle transponders on-demand
• Actively monitors for and responds to unauthorized commercial vehicles, reporting to AOC as required. Operates a vehicle equipped with hardware and software to conduct an inventory of parking stall availability and license plates, and to actively monitor the lots, parkades and groundside roads meet the standards outlined in Appendix 5
• Responds to an AOC dispatch to parking equipment to release paper/card jams, replenish ticket stock, troubleshoot and report malfunctions, and perform user testing
• Execute Lot full procedures
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
• Additional duties may be assigned

Skills, Knowledge and Expertise
 

• Must be at least 18 years of age
• Possess a valid Class 5 Driver's License
• Provide a current Motor Vehicle Record (Driver's Abstract)
• Must pass a background check and motor vehicle record check
• Excellent customer service and communication skills
• Strong verbal communication skills for interacting with guests
• Ability to safely operate vehicles, requiring good coordination and motor skills
• Must be able to stand and walk for the duration of the shift
• Comfortable working outdoors in all weather conditions, including heat, cold, rain and snow

Benefits

(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
LTD - offered based on employee group
RRSP - offered based on employee group
EAP - offered based on employee group

Vacation