Lincoln Concierge - Capital Ford Lincoln, Winnipeg

Company:
Capital Ford Lincoln (Winnipeg)

Capital Ford Lincoln is seeking a highly motivated and customer-centric individual to join our team as a Lincoln Concierge.

As a Lincoln Concierge, you will play a key role in ensuring that our customers receive a world-class experience throughout their ownership journey. You will be responsible for anticipating and fulfilling the needs of our Lincoln vehicle owners, creating a memorable and personalized service that reflects the luxury and sophistication of the Lincoln brand.

Key Responsibilities:
 

• Serve as the primary point of contact for Lincoln vehicle owners, providing personalized assistance and guidance.
• Stay up-to-date on the latest features and technologies of Lincoln vehicles to effectively assist customers with inquiries
• Schedule and coordinate service appointments, loaners, and discovery drives to meet the convenience of our customers
• Provide support to the Lincoln Service Advisor including by not limited to customer communication, transportation arrangement, taking payments, and closing work orders
• Address customer concerns and issues promptly, ensuring a swift and satisfactory resolution
• Educate customers on the various features, technologies, and benefits of their Lincoln vehicles
• Organize and participate in exclusive Lincoln events to enhance customer engagement and loyalty
• Other duties as assigned

What can we offer you:
 

• Competitive compensation plan
• On-going training and professional development opportunities
• Employee discounts on parts, services, and vehicle purchases
• Health, dental and life insurance, short and long-term disability
• Dynamic and inclusive work environment

Qualifications:
 

• Previous experience in a customer service role geared to providing lasting impressions and/or a luxury experience - automotive knowledge and experience is an asset
• Thrives in a fast paced environment
• Strong interpersonal and communication skills
• Exceptional organizational and multitasking abilities
• Passion for delivering an outstanding customer experience
• Knowledge or interest in luxury vehicles, particularly Lincoln models
• Tech-savvy with the ability to quickly learn and navigate digital platforms
• Valid drivers license with an acceptable driving record

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.