We all know how hard it is these days to find well-qualified staff. Technical skills are easily identifiable, but the much sought after ʺsoft-skillsʺ are not as easy to quantify. The last thing any Manager wants is to put up with the insubordination of their best technician or service consultant!
As very few dealership administrators or shop managers have any practical human resource management training, many fail to ask for references, or if they dare ask, the references aren’t followed up on in an organized manner. This usually ends looking more like an ʺinformal chatʺ than an actual structured reference check.
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