The service consultant plays a key role in every new-car dealership and motor vehicle repair shop. He serves as the main intermediary between customers who require maintenance or repair services and the shop team.
In most cases the service consultants is the first point of contact in the service department. The employee filling this role must be professional and courteous at all times. A strong knowledge base of vehicle mechanical systems is also required in order to help customers make informed decisions based on their specific needs. The service consultant must possess first-hand knowledge of the manufacturer warranty policies, maintenance requirements, and promotional campaigns. Continue reading “The Service Consultant: A Key Member of the Service Department”
