Honest feedback and interaction is key to successful staff recruitment and retention.
Often, two of the biggest challenges facing dealers are employee recruitment and retention. Whether it’s in sales or service, many retailers are having to deal with major skills shortages and finding good quality people to fill them today is exceedingly difficult. Continue reading “Recruitment and Retention: The Right Message”
Does the acronym CRM sound familiar? In a dealership environment it stands for Customer Relationship Management, and is most often used to refer to the software and tools used to manage this important process. In today’s extremely competitive market, building relationships with your customers is essential for long-term success.
Building a specific knowledge base for each individual customer is the key to developing a long-term, durable relationship. By capturing information as to their habits, opinions and preferences, you will be able to create a profile and offer services and products tailored to their specific needs. Continue reading “Customer relationship management”
Does your colleague groan and grunt every time he sets foot in the office? Is he struggling with his cognitive skills? Are his eyes bloodshot and bulging? Be careful, you may be rubbing elbows with a zombie, i.e., an employee who is completely disembodied from his work!
Unfortunately, this profile is all too common in the workplace these days. Numerous employees, whether voluntarily or not, reduce their level of engagement towards the company as a result of accumulated frustration
These individuals fail to find meaning in their work, discouraged by the fact that their efforts remain unrecognized, or they are tired at the lack of accountability or being micromanaged, or maybe they are frustrated that they are not rewarded for initiative or no longer part of the decision-making process. Continue reading “Has your workplace been invaded by zombies?”
You grab your briefcase, open the front door; it’s cold, dark, freezing and bleak, just like you. Could you be suffering from a bout of seasonal depression?
Seasonal depression affects a fair number of individuals at this time of year, especially 18-45 year-old women. Excessive appetite and overall tiredness, noticeable drop in energy and increased irritability are just a few of the warning signs of this ailment that thrives during the dreary winter season. Continue reading “Winter blues: Climb out of your hole!”
Not only is this the ʺmost happiest season of allʺ it often coincides with employee evaluations and assessments, which will inevitably lead to salary negotiations.
Planning and preparation are the keys to getting the salary you deserve. Begin by estimating your value in comparison to similar positions in your sector of activity using internet chat rooms and forums or your own professional network.
Make a list of your accomplishments, such as objectives and goals that were met or increased responsibilities, and be ready to prove them if required. These elements will give weight to your arguments during your negotiations. Continue reading “Negotiating a fair salary”
