Identifying psychological harassment in the workplace isn’t always easy, as its subtle and insidious nature often makes it hard to detect, but both employees and managers share equal responsibility in stopping it at all costs.

First, the distinction must be made between pressure and psychological harassment, as certain automotive industry positions come with their fair share of tension. In this case, we are talking about repeated, offensive attacks against an individual causing anxiety and stress while creating a tense work environment.

What can you do when an individual singles you out and takes out their frustrations on you? The first thing to keep in mind is the fact that jealousy is often the prime motivation for this behaviour, resulting from either a lack of confidence or even psychological problems. Continue reading “Dealing with psychological harassment at work” →

Managers dream of seeing their employees produce at maximum levels during every working hour, but motivation and efficiency tend to fluctuate, destroying this fantasy. Here are five handy tips to help optimize team performance without running your employees into the ground.

– Set objectives: Individualized professional development plans are amazingly efficient. They allow managers to create detailed, documented, short, medium and long-term paths for each employee.

– Provide continuous feedback: Plan at least one monthly meeting to follow up on the individual development plan. This is the ideal setting to make adjustments or provide the positive feedback that will virtually guarantee the success of the plan. Continue reading “Are Your Employees Always Productive?” →

Employees are a crucial component of the dealership’s image. They are as important as the products and services offered, the interior and exterior facilities, as well as the company logos and brand.

Clear guidelines must be in place to this effect to insure that they are followed by everyone. First impressions (the most important), opinions and perceptions that customers have in regard to a business are often impacted by frontline personnel, as they are the initial point of contact for both regular and new customers. Although appearance and dress codes are important, attitude must be a key part of the welcoming process. Continue reading “Your employees are the Image of your dealership!” →