The service consultant plays a key role in every new-car dealership and motor vehicle repair shop. He serves as the main intermediary between customers who require maintenance or repair services and the shop team.
In most cases the service consultants is the first point of contact in the service department. The employee filling this role must be professional and courteous at all times. A strong knowledge base of vehicle mechanical systems is also required in order to help customers make informed decisions based on their specific needs. The service consultant must possess first-hand knowledge of the manufacturer warranty policies, maintenance requirements, and promotional campaigns.
There are major variances in service consultants’ wages, as they are influenced by the wide variety of compensation packages present in the market. An overall industry average of $60,000 seems like a fair number. We can safely declare that this wage is well-deserved, as the service consultant is the company standard-bearer when it comes to customer satisfaction in the service department!